1. Introduction
369 Exchange ("369 Exchange," "we," "our," or "us") is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you access or use our website, mobile applications, products, and services (collectively, the "Services").
By using our Services, you acknowledge that you have read and understood this Privacy Policy.
We may collect personal information including:
Full name
Date of birth
Nationality
Residential address
Email address
Phone number
Government-issued identification documents
Selfie photographs and identity verification data
Tax identification information where required by law
We may collect:
Cryptocurrency wallet addresses
Deposit and withdrawal records
Trading activity and transaction history
Payment information
Account balances and asset holdings
We may automatically collect:
IP address
Device identifiers
Browser type and version
Operating system
Log data
Cookies and similar technologies
Usage analytics
We may collect information from:
Customer support requests
Feedback submissions
Surveys
Communications with our team
We use your information to:
Provide and maintain our Services
Create and manage user accounts
Process transactions and withdrawals
Verify identity and comply with KYC requirements
Detect fraud and suspicious activity
Comply with legal and regulatory obligations
Improve platform security and performance
Communicate with users
Respond to customer support requests
Conduct analytics and business operations
Where applicable, we process personal information based on:
Performance of a contract
Compliance with legal obligations
Legitimate business interests
User consent
Protection against fraud and abuse
We use cookies and similar technologies to:
Authenticate users
Remember preferences
Improve website functionality
Analyze traffic and usage patterns
Enhance security
Users may manage cookie preferences through browser settings. Disabling certain cookies may affect functionality.
We may share information with:
Third-party vendors assisting with:
Identity verification
Payment processing
Cloud hosting
Analytics
Customer support
Security monitoring
Where required by law, regulation, court order, or governmental request.
In connection with mergers, acquisitions, financing transactions, or asset sales.
We do not sell users' personal information to third parties.
Your information may be transferred to and processed in countries other than your country of residence.
Where required by applicable law, we implement appropriate safeguards to protect personal information during international transfers.
We retain personal information for as long as necessary to:
Provide our Services
Comply with legal obligations
Resolve disputes
Enforce agreements
Meet regulatory recordkeeping requirements
Retention periods may vary depending on applicable laws and business needs.
We implement reasonable administrative, technical, and organizational safeguards to protect personal information, including:
Encryption technologies
Access controls
Network security measures
Monitoring and auditing systems
Multi-factor authentication
However, no method of transmission or storage can be guaranteed to be completely secure.
Subject to applicable laws, users may have the right to:
Access personal information
Correct inaccurate information
Request deletion of personal information
Restrict or object to processing
Request data portability
Withdraw consent where applicable
Requests may be submitted through our support channels.
As a regulated digital asset platform, 369 Exchange may collect and retain personal information to comply with:
Anti-Money Laundering (AML) laws
Counter-Terrorist Financing (CTF) regulations
Know Your Customer (KYC) requirements
Sanctions screening obligations
Certain information may be retained even after account closure where required by law.
Our Services are not intended for individuals under the age of 18 or the legal age of majority in their jurisdiction.
We do not knowingly collect personal information from minors.
Our Services may contain links to third-party websites, applications, or services.
We are not responsible for the privacy practices, content, or policies of third parties. Users should review the privacy policies of those services independently.
We may update this Privacy Policy from time to time.
Material changes will be posted on our website with an updated effective date. Continued use of the Services after such updates constitutes acceptance of the revised Privacy Policy.
If you have questions, requests, or concerns regarding this Privacy Policy, please contact:
369 Exchange Support
Website: https://369exchange.com
Email: support@369exchange.com