369 Exchange (“369 Exchange,” “Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, disclose, and safeguard information when you access or use our website, applications, and services (collectively, the “Services”).
By using our Services, you consent to the practices described in this Policy.
We may collect personal information including:
Full name
Date of birth
Email address
Phone number
Residential address
Government-issued identification
Selfie verification or biometric confirmation
Financial information
Source of funds documentation
This information may be required for account registration and compliance verification.
When you use our platform, we may automatically collect:
IP address
Device information
Browser type
Operating system
Login timestamps
Transaction activity
Wallet addresses
Trading history
Cookies and analytics data
Due to the nature of blockchain technology:
Transactions may be publicly visible
Wallet addresses may be permanently recorded
We cannot control public blockchain records
We use collected data to:
Create and manage accounts
Verify identity (KYC/AML compliance)
Process transactions
Provide trading services
Prevent fraud and illegal activity
Improve platform performance
Communicate updates and security notices
Comply with legal obligations
We do not sell personal data to third parties.
We process personal data based on:
User consent
Contractual necessity
Legal and regulatory compliance
Legitimate business interests
Fraud prevention and security
We may share information with:
When required by law or legal process.
Including:
Identity verification providers
Payment processors
Cloud hosting providers
Security monitoring services
Analytics platforms
When investigating fraud, financial crime, or security threats.
We do not share personal information for marketing resale.
Your information may be stored or processed in countries outside your residence.
We implement safeguards to ensure adequate data protection standards during international transfers.
We retain personal information:
As long as your account remains active
As required by financial regulations
To resolve disputes
To prevent fraud
To comply with legal obligations
Even after account closure, certain records must legally be retained.
We implement industry-standard safeguards including:
Encryption of sensitive data
Secure servers and infrastructure
Multi-factor authentication
Access control restrictions
Continuous security monitoring
However, no system is completely secure, and users accept inherent online risks.
We use cookies and similar technologies to:
Maintain sessions
Improve performance
Analyze platform usage
Enhance user experience
Users may disable cookies via browser settings, though some features may not function properly.
Depending on your jurisdiction, you may have the right to:
Access your personal data
Correct inaccurate data
Request deletion
Restrict processing
Object to data usage
Request data portability
Requests can be submitted through our support contact.
You are responsible for:
Protecting login credentials
Enabling security features
Reporting unauthorized activity immediately
369 Exchange is not responsible for losses caused by compromised credentials.
Our platform may contain links to third-party services.
We are not responsible for their privacy practices.
Users should review third-party policies separately.
369 Exchange services are not intended for individuals under 18 years old.
We do not knowingly collect data from minors.
We may use automated systems for:
Fraud detection
Risk scoring
Transaction monitoring
Compliance review
These systems help protect users and maintain platform integrity.
We may update this Privacy Policy periodically.
Updated versions will be posted on our website with a revised date.
Continued use of Services constitutes acceptance of changes.
369 Exchange
Website: https://369exchange.com
Email: privacy@369exchange.com